My messages are not being read

Although our messenger is similar to other in-app chats, it is not exactly the same:

  • You will see one tick ✓ when the message has been received
  • You will see two ticks ✓✓ only when the message has been read
  • The color of the ticks doesn't change

If you see one tick ✓, it means the message has been delivered but not necessarily read.